pjili Casino Terms & Conditions

1. Definitions and Interpretation

For the purposes of these Terms and Conditions, the following definitions apply:

1. "Account" means the personal gaming account registered by the User on the pjili Casino Platform.
2. "Bonus" refers to any promotional offer, free bet, cashback, or other incentive provided by pjili Casino to Users.
3. "Deposit" means funds transferred by the User to their pjili Casino Account for the purpose of wagering.
4. "Games" encompasses all casino games, slots, table games, live dealer games, sports betting, and any other gambling products available on the Platform.
5. "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority governing pjili Casino operations.
6. "Platform" means the pjili Casino website (pjili.cam), mobile applications, and all associated services and technologies.
7. "User", "Player", or "you" refers to any individual who registers an account and uses pjili Casino services.
8. "Withdrawal" means funds requested by the User to be transferred from their Account to their designated payment method.

2. Acceptance of Terms

1. By accessing or using pjili Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy.
2. Your use of the Platform constitutes acceptance of these terms. If you do not agree with any provision, you must immediately cease using pjili Casino and close your Account.
3. These Terms and Conditions apply to all Users regardless of the device or method used to access the Platform (desktop, mobile browser, mobile application).
4. We reserve the right to refuse service to any individual at our sole discretion, particularly if we believe the User poses a risk to our operations or other Users.
5. These terms are supplemented by specific rules and conditions applicable to individual games, promotions, and services, which form part of this agreement.

3. Eligibility and Account Registration

3.1 Age and Legal Requirements

1. You must be at least 21 years of age to create an account and use pjili Casino services. This age requirement is strictly enforced in compliance with Philippine law and PAGCOR regulations.
2. You must be a legal resident of the Philippines and physically present within Philippine territory when accessing the Platform and placing bets.
3. You must have legal capacity to enter into binding contracts under Philippine law.
4. You are not prohibited from gambling under any applicable law, regulation, or by any court order.

3.2 Account Registration Process

1. To register an Account, you must provide accurate, complete, and current information including but not limited to your full legal name, date of birth, residential address, mobile phone number, and email address.
2. You must verify your identity by submitting government-issued identification (Philippine passport, driver's license, UMID, or other PAGCOR-accepted documents) when requested.
3. You may only register one Account per person. Multiple accounts are strictly prohibited and will result in account closure and forfeiture of funds.
4. Account registration is free. pjili Casino reserves the right to decline any registration application without providing reasons.
5. You agree to keep your registration information up to date. Failure to maintain accurate information may result in account suspension or termination.

3.3 Verification Requirements

1. pjili Casino is required by law to verify the identity of all Users to prevent fraud, money laundering, and underage gambling.
2. You may be required to submit additional verification documents at any time, including proof of address (utility bill, bank statement) and proof of payment method ownership.
3. Withdrawals may be withheld until verification is completed to our satisfaction.
4. We reserve the right to request video verification, phone verification, or in-person verification in exceptional circumstances.

4. Account Security and Responsibilities

4.1 Account Credentials

1. You are solely responsible for maintaining the confidentiality of your username, password, and any other account credentials.
2. You must not share your account credentials with any third party. Any activity conducted through your Account will be deemed your responsibility.
3. You agree to immediately notify pjili Casino of any unauthorized use of your Account or any other security breach.
4. pjili Casino will not be liable for any loss or damage arising from your failure to maintain account security.

4.2 Account Activity

1. You are responsible for all activities conducted through your Account, whether authorized by you or not.
2. You must not allow any other person to access your Account or use the Platform on your behalf.
3. pjili Casino reserves the right to suspend or close your Account if we detect suspicious activity or believe your Account has been compromised.

4.3 Account Restrictions

1. Your Account is for personal use only and may not be used for commercial or professional gambling purposes.
2. You may not transfer, sell, or assign your Account to any other person or entity.
3. You may not use your Account to facilitate betting on behalf of third parties (acting as a betting agent).

5. Deposits, Withdrawals, and Financial Transactions

5.1 Deposits

1. You may deposit funds into your Account using the payment methods made available by pjili Casino, including GCash, Maya/PayMaya, bank transfers (BPI, BDO, Metrobank, UnionBank), and other approved Philippine payment methods.
2. Deposits are processed immediately or within the timeframes specified for each payment method.
3. pjili Casino does not charge fees for deposits, but your payment provider may impose transaction fees.
4. All deposits must originate from a payment source registered in your own name. Third-party deposits are strictly prohibited.
5. Minimum and maximum deposit limits apply as specified on the Platform and may vary by payment method.
6. You are responsible for ensuring that deposited funds are from legitimate sources and that you have legal right to use them for gambling.

5.2 Withdrawals

1. You may request withdrawal of your Account balance at any time, subject to verification requirements and bonus wagering conditions.
2. Withdrawals are processed to the same payment method used for deposits where possible. If this is not feasible, we will work with you to arrange an alternative method.
3. Withdrawal processing times vary by method: GCash typically within 15 minutes, bank transfers within 24-48 hours.
4. Minimum and maximum withdrawal limits apply as specified on the Platform.
5. pjili Casino reserves the right to request additional verification before processing withdrawals, which may delay payment.
6. You may be required to wager any deposited amount at least once before withdrawal to comply with anti-money laundering regulations.
7. Withdrawal requests may be subject to fraud checks and anti-money laundering reviews, which may result in processing delays.

5.3 Currency and Transaction Processing

1. All transactions on pjili Casino are conducted in Philippine Peso (PHP).
2. pjili Casino uses third-party payment processors for transaction processing. We are not responsible for errors, delays, or failures caused by payment processors.
3. You acknowledge that payment processing may be subject to additional terms and conditions imposed by third-party payment providers.

5.4 Fees and Charges

1. pjili Casino does not charge fees for deposits or withdrawals, except where explicitly stated.
2. Your payment provider or financial institution may charge transaction fees, which are your responsibility.
3. Currency conversion fees may apply if your payment method operates in a currency other than PHP.

6. Bonuses, Promotions, and Rewards

1. pjili Casino offers various bonuses, promotions, and loyalty rewards to Users from time to time.
2. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates.
3. You must read and accept the terms of each bonus or promotion before claiming it. Failure to comply with bonus terms may result in forfeiture of bonus funds and associated winnings.
4. Bonuses are intended for recreational players only. Bonus abuse, including but not limited to creating multiple accounts to claim bonuses, will result in immediate account closure and forfeiture of funds.
5. pjili Casino reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.
6. Bonus funds and associated winnings may be withdrawn only after meeting all wagering requirements and other conditions specified in the bonus terms.
7. Unless otherwise stated, only one bonus may be active per account at any given time.
8. pjili Casino reserves the right to exclude any User from promotions at our sole discretion.

7. Game Rules and Betting Conduct

7.1 General Game Rules

1. All Games on pjili Casino are governed by specific rules available on the Platform. You are responsible for understanding the rules before playing.
2. Game outcomes are determined by certified Random Number Generators (RNG) or live dealers and are final and binding.
3. In the event of a technical malfunction or error, all affected bets and payouts will be void, and stakes will be refunded to your Account.
4. pjili Casino is not responsible for third-party game provider errors, malfunctions, or disputes. Such issues must be resolved directly with the game provider.

7.2 Betting Conduct

1. You must place bets in good faith for entertainment purposes only.
2. You may not use any automated betting systems, bots, or software to place bets on the Platform.
3. You may not collude with other Users or engage in any form of syndicate betting.
4. pjili Casino reserves the right to void bets if we detect irregular betting patterns, suspected fraud, or violation of these terms.

7.3 Bet Settlement

1. All bets are settled according to the official results provided by game providers or sports governing bodies.
2. pjili Casino's decisions on bet settlement are final, except in cases of obvious error.
3. If a bet is settled incorrectly due to human or technical error, pjili Casino reserves the right to correct the settlement and adjust Account balances accordingly.

8. Responsible Gaming and Self-Exclusion

1. pjili Casino is committed to promoting responsible gaming and preventing gambling-related harm.
2. You are encouraged to set personal deposit limits, loss limits, and session time limits through your Account settings.
3. If you believe you have a gambling problem, you may self-exclude from pjili Casino for a period of your choosing (minimum 6 months) or permanently.
4. During self-exclusion, your Account will be locked, and you will not be able to deposit, wager, or access the Platform.
5. pjili Casino partners with organizations that provide support for problem gambling. Resources include the PAGCOR Responsible Gaming Program and the National Center for Mental Health Crisis Hotline (1553).
6. You acknowledge that gambling should be conducted for entertainment purposes only and should not be viewed as a means of generating income.
7. If we believe you are at risk of gambling-related harm, we may restrict your Account or require you to take a cooling-off period.

9. Intellectual Property Rights

1. All content on the pjili Casino Platform, including but not limited to software, graphics, logos, text, images, audio, and video, is the property of pjili Casino or its licensors and is protected by Philippine and international intellectual property laws.
2. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only.
3. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any content on the Platform without express written permission from pjili Casino.
4. The "pjili" name, logo, and all related trademarks are the exclusive property of pjili Casino. Unauthorized use is strictly prohibited.
5. Any feedback, suggestions, or ideas you provide to pjili Casino become our property, and we may use them without compensation or acknowledgment to you.

10. Prohibited Activities and Fraud Prevention

The following activities are strictly prohibited on pjili Casino and will result in immediate account termination and forfeiture of funds:

1. Creating multiple accounts to abuse bonuses or promotions.
2. Using stolen, fraudulent, or third-party payment methods.
3. Engaging in money laundering or using the Platform to transfer funds for illegal purposes.
4. Colluding with other Users or engaging in syndicate betting.
5. Using automated betting systems, bots, or any software to gain an unfair advantage.
6. Exploiting software vulnerabilities, bugs, or errors for financial gain.
7. Providing false or misleading information during registration or verification.
8. Attempting to hack, disrupt, or compromise the security of the Platform.
9. Harassing, threatening, or abusing other Users or pjili Casino staff.
10. Using the Platform while located outside the Philippines or while using VPN or proxy services to conceal your location.
11. Engaging in any activity that violates Philippine law or these Terms and Conditions.

pjili Casino employs advanced fraud detection systems and reserves the right to investigate any suspicious activity. We cooperate fully with law enforcement authorities in cases of suspected criminal activity.

11. Limitation of Liability and Disclaimers

11.1 Disclaimer of Warranties

1. The pjili Casino Platform and all services are provided "as is" and "as available" without warranties of any kind, either express or implied.
2. pjili Casino does not guarantee that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components.
3. You use the Platform at your own risk. pjili Casino is not responsible for any damage to your device or loss of data resulting from your use of the Platform.

11.2 Limitation of Liability

1. To the maximum extent permitted by law, pjili Casino and its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
2. pjili Casino's total liability to you for any claims arising from your use of the Platform shall not exceed the amount of funds in your Account at the time of the claim.
3. pjili Casino is not liable for any loss or damage caused by circumstances beyond our reasonable control, including but not limited to internet outages, server failures, payment processor errors, or force majeure events.
4. You agree to indemnify and hold harmless pjili Casino from any claims, damages, or expenses arising from your violation of these Terms and Conditions or your use of the Platform.

12. Dispute Resolution and Governing Law

1. These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines.
2. Any disputes arising from or related to these Terms and Conditions or your use of pjili Casino shall be subject to the exclusive jurisdiction of the courts of the Philippines.
3. If you have a complaint or dispute, you must first contact pjili Casino customer support to attempt resolution. We are committed to resolving disputes fairly and promptly.
4. If internal resolution is unsuccessful, you may escalate the dispute to PAGCOR's dispute resolution mechanism in accordance with Philippine gaming regulations.
5. You agree to waive any right to participate in class action lawsuits or class-wide arbitration against pjili Casino.

13. Termination and Suspension

13.1 Termination by User

1. You may close your Account at any time by contacting customer support.
2. Upon account closure, you must withdraw any remaining funds. Accounts with zero balance will be closed immediately.
3. Account closure does not release you from any obligations or liabilities incurred prior to closure.

13.2 Suspension or Termination by pjili Casino

1. pjili Casino reserves the right to suspend or terminate your Account at any time, with or without notice, if we believe you have violated these Terms and Conditions.
2. Reasons for suspension or termination include but are not limited to: providing false information, fraudulent activity, bonus abuse, underage gambling, or breach of any term in this agreement.
3. If your Account is terminated for cause, any remaining funds may be forfeited, and you will be prohibited from creating new accounts.
4. If your Account is terminated without cause, you will be permitted to withdraw your remaining balance, subject to verification and wagering requirements.

13.3 Inactive Accounts

1. Accounts with no login activity for 12 consecutive months may be classified as inactive.
2. pjili Casino reserves the right to charge a monthly maintenance fee on inactive accounts with a balance.
3. We will notify you via email before applying any fees to an inactive account.

14. Privacy and Data Protection

1. Your use of pjili Casino is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
2. By using the Platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.
3. pjili Casino complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and implements appropriate security measures to protect your personal information.
4. We may share your information with third parties (payment processors, game providers, regulatory authorities) as necessary to provide our services and comply with legal obligations.
5. You have the right to access, correct, or delete your personal information in accordance with applicable data protection laws.

15. Modifications to Terms

1. pjili Casino reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice.
2. Any changes will be effective immediately upon posting on the Platform. The "Last Updated" date at the top of this page will reflect the most recent revision.
3. It is your responsibility to review these Terms and Conditions periodically. Your continued use of the Platform after changes have been posted constitutes acceptance of the modified terms.
4. If you do not agree with any modification, you must cease using the Platform and close your Account.
5. pjili Casino may notify you of significant changes via email or Platform notification, but we are not obligated to do so.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of pjili Casino, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Customer Support Hours: 24 hours a day, 7 days a week

Our Filipino-speaking customer support team is committed to resolving your inquiries promptly and professionally. We aim to respond to all email inquiries within 24 hours.